Community Living, Inc.

Empowering Lives Through Service, Supported by PeopleWorX

Industry: Nonprofit / Intellectual & Developmental Disability Services

Employees: 200+

Clients Served: 150+ adults with intellectual and developmental disabilities

Locations: 2 campuses with multiple group homes in Maryland

Partnership Length: 6.5 years

Solution Set: Payroll, Timekeeping, General Ledger Integration, Learning Management System (LMS)

Key Results

Seamless handling of complex nonprofit payroll needs
Compliant time and labor allocations for 150+ clients
Reliable reporting for state audits and executive oversight
Streamlined management of employee training and certifications
Consistent, personalized support from a dedicated account representative

“ PeopleWorX has been with us for more than six years, helping us navigate the complexity of nonprofit payroll, compliance, and staff training. What makes the biggest difference is the personalized support, we always have someone who understands our unique needs. Even when there’s turnover on their side, the knowledge transfer is seamless. PeopleWorX gives us confidence that our operations are handled so we can focus on our mission. “

Overview

Founded in 1979

Founded in 1979, Community Living, Inc. (CLI) is a nonprofit organization based in Frederick, Maryland, dedicated to helping adults with intellectual and developmental disabilities live their lives to the fullest.

CLI

CLI provides a wide range of services including residential group homes, vocational and day programs, community-supported living, and retirement enrichment programs.

Employees

With more than 200 employees supporting over 150 clients, CLI’s mission is built on respect, inclusion, and empowerment

Values

Helping each individual build skills, maintain independence, and thrive in their communities. Stability of staffing is critical to their model, as long-term relationships between caregivers and clients foster trust, comfort, and continuity.

The Challenge

Managing payroll for a nonprofit like CLI is uniquely complex. Their workforce is a mix of full-time, part-time, and volunteer staff with highly variable schedules. Employees often work overtime, unusual shifts, and in specialized roles such as house managers, who live onsite from Monday through Friday, and weekend leads, who provide essential weekend coverage.
CLI also utilizes monthly bonuses in lieu of raises to incentivize retention and recognize good work—a practice that requires extra payroll customization and oversight. Because of the sensitivity of their clients, retaining familiar staff is essential, making accurate, timely compensation a critical part of employee satisfaction and retention.

Compliance is a constant demand. The state requires comprehensive monthly audits, ensuring every labor hour is matched correctly to client IDs. For CLI, this meant they needed a system that could track time by client, integrate with their general ledger, and generate detailed compliance and audit reports. Training and certifications added another layer of complexity, as staff are required to complete ongoing education and monthly refreshers to maintain compliance.

The PeopleWorX Solution

Community Living partnered with PeopleWorX six and a half years ago, implementing a customized payroll and workforce management solution that fit the unique requirements of their nonprofit operations. Key components include:

Payroll & Compliance Customization

Configured to handle overtime-heavy roles, complex pay rules, and monthly employee bonuses.

Timekeeping Integration

Every hour is tracked by client ID, seamlessly feeding into both payroll and CLI’s general ledger for accurate state compliance reporting.

Learning Management System (LMS)

Ensures staff remain current on required certifications and training, with centralized tracking and reporting.

Dedicated Account Support

A named PeopleWorX representative provides personalized, continuous support. Even during internal team promotions at PeopleWorX,

Executive Access

CLI leadership has direct access to PeopleWorX senior management, allowing rapid response in urgent situations such as compliance reporting.

The Results

Compliance with Confidence:

Timekeeping and GL integration ensure audits are smooth and accurate, giving CLI peace of mind when state agencies conduct reviews.

Time Savings & Accuracy

Mobile punch options make it easy for staff on the go to allocate time across clients correctly, reducing manual errors.

Employee Retention Support

Customized bonus structures are handled seamlessly, helping CLI maintain staff morale and reduce turnover.

Operational Insight:

Reporting tools provide executive management with clear visibility into labor hours, helping them anticipate staffing needs and ensure clients always receive the care they deserve.

Responsive Partnership

From everyday payroll to urgent SOX reporting needs, CLI knows PeopleWorX is a responsive, reliable partner.

The People-First Difference

For Community Living, a Maryland based nonprofit, PeopleWorX has been more than a payroll provider, it has been a true partner in fulfilling their mission. By aligning technology with a dedicated, human-first approach, PeopleWorX ensures CLI can focus on what matters most: empowering adults with intellectual and developmental disabilities to thrive.